HOME / PRIVACY & TERMS
Privacy Policy & Terms of Sale.
How RFQ data is handled, and the commercial ground rules for quotations and orders of custom power hardware. Last reviewed: September 2026.
SECTION 1
Privacy Policy
Five points in plain language — what we collect, why, and how to have it deleted.
What we collect
Only what an RFQ needs: the form fields you fill in (name, company, work email, country, product line and your spec text), plus ordinary server logs such as IP address and timestamp. The website takes no payments and never asks for card or bank details.
How it is used
RFQ data goes to the sales desk and the relevant product-line engineer for quoting, DFM review and order execution — nothing else. Inquiries that do not become orders are purged after 24 months. We do not sell, rent or swap contact data, and marketing mail goes out only if you asked for it.
Cookies
The site is static: no advertising cookies and no cross-site trackers. Only first-party, functional storage needed to serve pages and process form submissions is used, so a standard browser session works even with most cookies blocked.
Third parties
Data is shared only with the infrastructure that runs this site (static hosting and the inquiry endpoint) and, once an order exists, with the logistics and inspection providers involved — for example your contact details passed to SGS or BV when you book third-party pre-shipment inspection.
Access, correction, deletion
Write to sales@ems-dcpower.com to request access, correction or deletion of your data; requests are actioned within 30 days. Reference the email address you used so the desk can locate the record quickly.
SECTION 2
Terms of Sale
The commercial ground rules that apply unless a signed order agreement says otherwise.
Quotations
Quotes are valid for 30 days from the issue date unless the sheet states otherwise. Prices follow the quantity ladder in the quote and exclude destination duties and taxes unless the order is placed DDP.
Orders & payment
Production is scheduled on deposit receipt. Standard terms are T/T with 30% deposit and 70% against the bill-of-lading copy; L/C at sight is accepted for established programs. Tooling or NRE charges, if any, are itemized separately on the quote.
Delivery & trade terms
Shipments move FOB Shenzhen or Ningbo, CIF, or DDP on request. Lead times are confirmed line by line on the order acknowledgment — typically 15–30 days for PDU, 30–45 days for CRPS and BBU, and 45–60 days for busway from confirmation and deposit.
Warranty
PDU and CRPS lines carry a 3-year warranty, BBU 2–3 years depending on cell cycle depth, and busway 1 year including installation guidance. Warranty covers defects in material and workmanship under rated conditions; it excludes misuse, unauthorized repair, and surges or environments beyond the datasheet.
Liability & governing law
Liability is capped at the invoiced value of the affected shipment, and indirect or consequential damages are excluded. Orders are governed by the law at the seller's place of business in Shenzhen, China; disputes are referred to arbitration in Shenzhen under CIETAC rules, with proceedings in Chinese and English.
